I ought to have go through these adverse reviews ahead of having Empire set up carpet in my household. As all one other writers have famous – calls to Customer Service are Ineffective.
They cut the new carpet out in my driveway and brought it in piece by piece, place by room. As I just experienced my walls painted, I went upstairs right after quite a few hours and said to your direct guy, what materialize to my freshly painted walls. His response was oh that was there. I said no it wasn’t as you could tour my property and find out all partitions had been freshly painted without having marks. He apologized then despatched his workout to his van to get something to scrub my partitions. Perfectly my partitions went from the product to pink coloring because the chemical striped the paint. He then apologized again and claimed I’m sorry will you be happy with the carpet task and I explained to him no and my spouse signed our agreement Underneath PROTEST. These laborers are outside people who are certainly not Specialist and may be screened ahead of getting into customers houses.
Be cautious in working with them, they don't maintain their phrase. In addition they don't know nearly anything about floor substance and installation. They only produce up the purchase and possess a sub install it.
Make sure you aid me to resolve this difficulty instantly, I've previously wasted a year of my lifestyle on phone calls and visits And that i just want to close this chapter!
We know missed appointments is often frustrating, and we’d like to address your problems ASAP. Sadly, we’re struggling to Find your account. Please e-mails us at customersupport@ empire-today.com with the two your account and make contact with data. We look forward to Listening to from you!
November 10, 2018 at one:22 pm We now have used Empire to carpet rooms in my home in earlier years; our master Bed room being The newest 1 (6/seven/18). We bought a quote for two other rooms at that time having a decide to do them inside a 12 months from said day. We even selected the carpet we wanted to have set up in the lounge. The agent at enough time explained to us our quote was fantastic for just a 12 months. I recently called the phone number within the consultant income organization to say we wish to move ahead on one of the rooms. However I still left three distinctive messages, I did not receive a return phone. On my last connect with I received “voice box comprehensiveâ€. I am able to only suppose that the representative not operates for the organization. I then called the most important number (possibility 3) twice and was still left on maintain by each customer Reps for 10 minutes before I hung up.
We comprehend your annoyance, and we’re sorry to hear that you simply were unhappy While using the carpet padding you been given. Make sure you email us at customersupport@ empire-today.com with both of those your account and speak to information and facts. Be sure you point out Headquarters in the topic line.
All they might do was lay the ruined carpet about the area to guard my pets from damage. So another morning I known as to discover when they had been coming. I had been instructed to phone back again in about 30 mins For the reason that installers weren't all assigned nevertheless. I named back again an hr afterwards and nobody could give me any data at all. Ultimately I bought keep of a person who mentioned they known as me to say my carpet was not accessible till Aug 14. 1st nobody referred to as me and when I hadnt identified as I'd personally nonetheless be sitting down listed here waiting.
! Immediately after a number of attempts to achieve A person anyone. I spoke with Meagan at their principal office and he or she together with the Installer supervisor that they'd use another underlayment. After they ultimately confirmed nearly redo the ground they didn’t have any new underlayment ! Just after reaching The supervisor he stated that the most crucial office said not to put down new but to reuse the original! They did the ground and it had been good. For 2 months that is certainly, it was now worse than just before and two times as loud!! Perfectly you are aware of the story now about getting ahold of these and getting anyone out to look at the ground. its the end of march by now! Apri[, Might, June, July, ,Aug and This can be the God’s trustworthy fact The supervisor showed up following you understand how several promises and dates established and broken , I am aware I've them all documented, September 27th, which was useful for him for the reason that his wife was with him and he explained which they have been on their own way to their lake cabin and stopped by for a humidity reading!! He walked in with my spouse and I standing there and stated he could hear it advertisement sense the floor shifting and hadn’t even built it for the Bedroom but! He shook his head a informed us both of those that it was Negative and yep they'd look after us and make this floor right!!! First time at any time of us read and even manufactured point out of gluing the ground down! He spelled out that it ought to have been glued down! He assured us that they would enable it to be appropriate and have us looked after and left1 Monday I obtain a get in touch with from Meagan and he or she stated that she had his report and that there WAS NO Difficulty WITH THE INSTALLTION and that we were being RESPONSIBLE for having to pay to get the floor glued down ! So with that being reported I'm forwarding all this details and dates and instances and phone calls and promises and damaged appointments and no return phone calls and voice mails which were still left to a legal professional if we don't get any response from this email! I am able to promise It could be a great deal more cost productive for Empire to repair service or swap our ground than for me to acquire lawful motion!! Not a risk a Guarantee!
I am currently being instructed to attend till tuesday for installation. There is not any way I am intending to wait around until finally Tuesday. I demand a call again out of your Co-oporate or I won't hesistate to succeed in out to Keith Weinberger and I'll blow you fellas up on all social medial platforms.
twelve/eleven/17 Monday 1045am received phone from Lisa in regards to the flooring, I defined to her that I wasn't happy and that my program is too active with get the job done and loved ones and at this point I just want my money back once again she mentioned that isn’t likely to occur and she or he promotions Using the financial departments all time. I requested her who her GM was and she or he said she handles each one of these problems Which I would not be having my a refund which i can’t again out now For the reason that floors ended up currently put in, I instructed her that no that is not real the flooring you put in are damaged and my contract agreement wasn't taken care of and it took about ten times so that you can phone me. I don’t think that empire listed here in empire today youtube Philly took my demands into account they took the money out of my account just before the set up.
Soon after two hrs of ready I informed the installer to depart. Soon following that, the salesman phone calls after which proceeds to argue with me.
6:) LVP – Kitchen area spot 75sqft: installer attempted to glue existing naplock down as opposed to swap the naplock as was purported to be.
We are thrilled to hear that your considerations had been dealt with inside of a timely method, and that your In general installation was successful!