My identify is Donna Sharpe And that i are now living in the Condition of Washington and I wish to share my Awful experience in the Kent Empire Company. On July 25th 2017 I named to get my carpet stretched so August sixteenth 2017 was the day we set up. My husband and I moved each of the home furnishings (we've been in our early 70ys) at four:30pm over the 15th Jaret referred to as to tell us that they're not arrive over the sixteenth because of employees not a viable to come back.
So the day they were being supposed to get started they did not even demonstrate up or get in touch with or nothing at all. I had to help make a lot of calls. Last but not least two times later on they started off. Permit say they brought 2 individuals to just take off 1400 sq. toes of glue down ground.
Watch out in using them, they do not maintain their term. In addition they have no idea anything at all about floor content and installation. They only write up the purchase and have a sub set up it.
We regret to listen to that your problems have not been solved, and guarantee you that we acquire issues such as these severely. We’ll be following up with you Soon to learn more.
This can be the worst service I've ever seasoned in my fifty nine many years of life!!! We purchased tailor made produced blinds. It took no less than a month for someone to contact us to let us know when we could anticipate them. After they finally arrived, One of these WAS The incorrect Sizing!!! We are now going into thirty day period number 2 and don't know when we will obtain the correct blind. In the event the installer came, Regardless that he had the wrong blind, he however demanded cash on supply.
November ten, 2018 at 1:22 pm We've employed Empire to carpet rooms in my house in previous a long time; our master bedroom getting the most recent one particular (six/seven/18). We bought a estimate for two other rooms at that time which has a want to do them inside of a year from claimed date. We even chosen the carpet we needed to have mounted in the lounge. The representative at some time explained to us our quotation was good to get a yr. I lately called the phone number over the agent sales enterprise to state we would like to move ahead on among the list of rooms. However I remaining 3 unique messages, I didn't get a return get in touch with. On my final simply call I received “voice box completeâ€. I'm able to only believe which the representative no longer performs for the corporation. I then known as the main number (possibility 3) two times and was remaining on keep by equally customer Reps for 10 minutes just before I hung up.
June twenty five, 2018 at 7:28 am There’s an worker Tony Butterfield, who was once while in the Philadelphia sector and it has considering that transferred towards the San Diego current market, who’s teaching revenue reps an unethical techniques to gather the self gen reward as type of a method throughout the rules. If a person employee Is that this unethical tends to make one question how he could be straightforward and give a customer the top amount rather than operating a rip-off on them whilst about the phone With all the revenue rep coaching him/her along.
Be sure to Get in touch with us at customersupport@ empire-today.com with each your Get in touch with and purchase information. We look ahead to Listening to from you.
We just take issues such as this 1 pretty very seriously and sincerely regret the inconvenience. We’ll be in connection with you Soon to continue working with a resolution.
Thanks on your feedback. We’re sorry to hear that the problems haven't been empire floors coupons tackled, and we apologize for that inconvenience. We’ll be in touch using your shortly to more explore your experience.
m. – 12:00am if this isn’t alright he can return on nine/five/2018. I’m upset Using the Salesperson Danny Gomez due to the fact he lied about when workers would start out and conclude The task. I feel this corporation breached the contract by not having the ability to complete operate if they mentioned they would. When l contacted the Salesperson Danny Gomez he was unwilling to give me professionals names and phone number so l could produce a grievance. I have made an effort to get in touch with customer service and was advised the business would Call me in 24 several hours becoming I haven't listened to just about anything l tried out to succeed in out for the Salesperson but l recognize he lied and may say nearly anything to get a sale which happens to be unfortunate. If l don’t receive a response from a supervisor to test to acquire this settled l will get an attorney to dispute this contract for operate that was finished!
Right after 2 hrs of waiting around I told the installer to leave. Shortly after that, the salesman calls then proceeds to argue with me.
In fact, I spend my workdays within a plush office with no handbook duties and these fellas devote their time working day in and day out... pounding, lifting, transferring major furniture, and so forth. Becoming greeted with hostility right out in the gate would not motivate me to accomplish the best job I could do.
We dislike delays as much as you do, and sincerely regret the inconvenience. We’ll be in touch along with you Soon to reschedule your installation.