We know that this has become a disheartening experience, and understand that we’ve mentioned doable remedies with you. If you proceed to get thoughts and/or considerations please Make contact with us at customersupport at emprie-today.com.
I had been instructed today via the installer that arrived (who did the original occupation) that he would submit his report and that I might be contacted about installation but I could not get any sort of timeline or sign of how much time that could choose and he refused to present me any way that I could Get hold of him to substantiate.
He stored insisting on rescheduling it for Wednesday which was out from the query for us as we were being anticipating family in and we had scheduled it to date ahead of time so we would avoid these kinds of an issue.
August 15, 2018 at 12:09 pm Fantastic morning. I'm writing to complain a few botch tile career which i had performed on my two bathrooms in April 2018. The job took virtually 3 times, the contractor took all the merchandise that I believed I bought and my commode was replaced incorrectly. To produce matters worse I seen in June 2018 that my grout was cracking in my bedroom bathtub– thought not also much over it right until July 2018 when I discovered substantial piece of gout was cracked in my most important lavatory and another rest room, as well as the floor was unleveled. It took me three months to secure a seller out ( just after various tries only to become told he was on vacation). When he arrived he claimed that the floor was unleveled Which many of the tiles would want for being eradicated and changed to be able to resolve.
Because your workforce couldn’t discover the inspection, I used to be now informed that A further inspection necessary to be carried out. I instructed Kim I didn’t want another one and which the notes in my account ought to ensure I used to be approved. I instructed Kim that i'm pretty concerned about having An additional inspection at this stage. Again in September, I named Kim in CS for the reason that I required to get rid of a wall and add closets in your house. This was the ideal time to make it happen mainly because an entire substitute was permitted. She confirmed it would be Okay since the substitution is authorised and notated on my account. So I moved forward with the construction. I questioned the contractor to repair The problem because of the front doorway because I used to be involved it absolutely was obtaining worse and anyone could get wounded. I was informed a fresh inspection was essential.
Your pleasure is significant to us, and we’re dissatisfied to listen to that this was your encounter. We’ll be in contact with you shortly to additional handle your considerations.
February twenty, 2018 at two:58 pm We experienced berber carpet put in in September of 2016. By November, the carpet was slipping aside, frayed and seemed to be a minimum of twenty years aged. An inspector was out and right away stated this was a company’s defect and they would ship a product sales particular person out for us to choose a new carpet to generally be installed at no added cost to us. We achieved with the income human being, selected another carpet and put in place a time (February 2017) for installation. By August, seams have been failing and it took right until November 4th for an inspector to come back out, choose pictures and tell us that we must always listen to a thing back again in a couple of days. Weekly handed and we had not listened to from everyone. Problems getting even worse, holidays approaching. I was phoning daily and could not talk to any person although the “call Middle persons†– who were being superb – comprehending and as valuable as their position limits could possibly be. I gained a letter during the mail stating they had been trying to get to me and could I be sure to phone a particular number. I did so and I had been informed they are leaving messages for me daily – Actually?! For the reason that I like residing with ruined carpet; Primarily approaching the vacation entertaining time with the 12 months!!!! Anyone else in the world could achieve me but Empire Carpet!
The challenge with “Empire Today†is They are really contracting small providers with no knowledge to save cash, and we the customers are paying lots of money for mediocre get the job done and service.
Evidently sounded suspicious to me so I identified as customer service to inform them and Joel, who I spoke with was wholly unhelpful. He knowledgeable me that they had no interaction concerning a adjust in installation date with the installer (duh, that’s why I was calling). Once i informed him that this was two installs on two distinctive days that were the two tousled and unsuccessful, all I got was an apology. There was no initiative to produce anything at all correct and After i requested to get some sort of discounted I was instructed that he couldn’t do this. Many thanks Empire….
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October eight, 2018 at nine:56 pm I'm penning this putting up to specific my deep dissatisfaction Using the service that I've received from your business. When I selected to use Empire to exchange the carpet in my basement, it had been as a result of representations on your internet site that you've got experienced an “A rating†with the greater Organization Bureau and experienced fantastic high-quality merchandise with very affordable pricing. When the revenue individual that was despatched to my residence was respectful and appeared Skilled, just about every individual I have interacted with due to the fact then has still left much being desired. To begin with, I used to be provided an believed time for your early morning of Oct two, 2018. I took the whole day off of work making sure that your contractors had usage of the work web site. If the contractors eventually arrived, it had been effectively right after noon. On their arrival, they went into the basement, lifted the carpet, and informed me that they might not do the operate simply because I'd asbestos tiles. My companion spoke on the supervisor who then mentioned if we experienced a clean up air certificate, they may do the get the job done. Just before I could go upstairs to glimpse by my records, your contractors had remaining and I had wasted a whole working day managing your organization. Right after their departure, I called your organization and spoke to the installation supervisor who confident me that I would receive an email confirmation and also a return of my deposit, since the work couldn't be finished. This unique supervisor also presented me Using the identify of a selected firm he stated which i necessary to use for asbestos remediation. I took the information, yet again questioned him about my deposit, and was Yet again reassured. As of today, Oct 8, 2018, I am still to obtain either the promised e mail or return on my deposit. Hence, I referred to as your business back again once again and spoke to a consultant who transferred me in your cancellation Division. I then spoke to a different agent who informed me that there were no refunds around the deposit and referred me to web page eight of my contract.
I known as back utilizing option one this time. click here I used to be advised that Empire’s prices are only very good for 30 days & which i would want to have a gross sales consultant return to my dwelling for an estimate. I requested for any estimate on these rooms at my June appointment so I wouldn't have to spend my useful time repeating this process. Really should I also point out this saves time & cash for Empire in journey expenditures & personnel hrs? So as to add insult to personal injury (metaphorically Talking), I will get an vehicle electronic mail an auto-bot reminder call 24 several hours prior to my new appointment. Hardly what I might look at high quality customer service. But for The actual fact Will probably be cruel for the agent, Probably we won’t be house for your appointment. I’d choose to stick with a business which i’ve hired Formerly but Empire, you are rendering it tough me to take action all over again.
March 26, 2018 at 9:05 pm I'm repeat customer at Empire and have not seasoned an issue on the other hand, won't ever do organization with them once more. Requested carpeting for 2 bedrooms to include closets. Found out on working day of installation, rooms were being measured improperly (gross sales Rep Mike Kline) so installer does not have more than enough carpeting to complete The work. I phoned customer service and spoke to your rep who instructed me I must await a call again within the up coming 24 enterprise several hours. I requested for any supervisor which immediately after quarter-hour he present in Texas (Valerie) even though she was practical, she assured me that someone within the local (Northlake) office would phone. I did get a contact from Randy, who produced preparations to contain the carpet to the two nd room and the carpet for the closet while in the area that they had completed, installed the next day. In actual fact the same installer agreed to return to put in it.
It is close to 6:30pm EST and possess not acquired a contact back. It is obvious that your neighborhood staff doesn’t possess the same amount of urgency, and worth customer loyalty as I think your corporate office does.