At eleven:30PM The task was still not finish. Will two phone calls to customer service they indicated the installers could display up anywhere from 8AM-6PM. I indicated that it had been Really unprofessional to operate late to the evening at somebody's residence especially given that they'd put aside all the working day awaiting them to point out up. Customer service indicated that when they exhibit up at 6pm they need to reveal the amount of several hours it may well choose and would the customer like to reschedule. Never ever in a million many years would I feel 3 installers would acquire five.five several hours and perform right up until eleven:30 PM in anyone's residence. The whole experience was unacceptable. Usually do not use Empire Today...your complete working experience was terrible.
We need to know additional, and would like to abide by up with you to discuss your experience. Remember to email us at customersupport@ empire-today.com along with your Get hold of details.
The carpet installers didn't study their working spot before making their selection or they might have found One more entrance they might have utilized.
You should help me to resolve this difficulty straight away, I've now squandered a 12 months of my life on phone phone calls and visits and I just want to close this chapter!
We sense your irritation, and we’d prefer to follow up with you. You should email us at customersupport@ empire-today.com with equally your considerations and account information and facts.
I would like my carpet preset this carpet appears outdated and wrinkled. I also have to get precisely the same customer service which i bought when “Empire today†income representative initial came to my property to acquire my business.
LANTANA, TEXAS -- So again in July 2015 we change the floors of the residence we bought in advance of shifting in. We bought engineer hardwood ground. That time the expertise was Okay. Crew did The work on time and so on. They glue down the floor. We experienced some problems with areas sounding hollow they usually came designed holes and injected additional glue. But edges around the Wooden began to peel off a little bit. I called and so they arrived to fix it (about 3 periods) following that I just saved on utilizing the markers they gave me so it would not show much. Effectively soon after two decades it absolutely was unachievable to maintain doing that. Boards were being cracking all around the dwelling and edges peeling a lot more.
Your team experienced a blank slate if they arrived to carry out the Original installation. It ought to have been uncomplicated and painless. Now I must pay for your staff’s bad business enterprise exercise. Thanks for finding the time to review my issue.
Oct 26, 2018 at four:37 pm Carpet was represented to us as trackless carpet that will not display foot prints or in my scenario crutch prints. We experienced in the beginning decided on to obtain Berber carpet but sales man or woman explained This is able to carry out as well. We experienced indicated the type of carpet we wish it which was by now in our front room and was trackless. Installers had put in a single place of carpet and we identified that it wasn't trackless. We termed our sales person who reported that it wanted not less than two or three days to blossom as it absolutely was rolled up tightly previous to installation. Also gained a phone quickly following that from Empire agent who repeated the identical information in so in superior religion and have confidence in we had the remainder of for more rooms carpet. I contacted Empire following four days when it look no unique and experienced an exceptionally difficult time even acquiring a simply call back soon after multiple calls.
Since Tuesday November twenty first, I have been calling your CS department, the extensions and mobile phone numbers your staff has presented, I have remaining messages on all VM, called the product sales Office as a last effort for today, and not one person has called me back to date, November 27, 2017; 6:15pm
We were being explained to that the function could consider up to 2 day for completion. We created the agenda for installation two months ahead of time so we wouldn't really need to acquire break day work And become done by empire carpets reviews the point our Thanksgiving attendees (family members) arrived.
In fact I mentioned this enterprise to persons in line at Meijer’s they usually knew about empire and wouldn't use them for almost nothing. They've experienced friends and family who had expert equivalent issues with empire. I see that the corporate responds to these speedily, Yeah Ideal, this is truly a firm who don’t treatment about customer gratification or service.
We all know delays is often annoying, and we apologize with the inconvenience. We’re conscious that we have focus on your problems, and also have rescheduled your installation for seven/3. We’ll abide by up along with you right up until an answer is attained.
We dislike delays as much as you need to do, and sincerely regret the inconvenience. We’ll be in touch with you shortly to reschedule your installation.